FAQ

Where do you ship?
We currently ship within Australia only.

How long does delivery take?
Please allow approximately 7–18 business days from the date of purchase for your order to arrive. Delivery may take a little longer during sales and public holidays.

How much is shipping?
Shipping is calculated at checkout based on your order.

What sizes do the slippers come in?
Our slippers are available in sizes 32–42. Please check the size guide on each product page and measure your foot length before ordering to find your best fit.

Are your items suitable for both children and adults?
Yes! Our range includes pieces for children and grown-ups alike. Please check the size and description on each product page.

Are the accessories handmade?
Many of our pieces are handcrafted, so slight variations are completely natural and part of their charm.

How should I care for my items?
Please handle delicate details — like chiffon flowers, tassels, and beaded accents — with care, and avoid pulling them forcefully. Keep items away from water where possible.

Can I return or exchange my order?
Yes — please see our Return & Refund Policy. Change-of-mind returns are accepted within 14 days for unused items in original condition.

How can I contact you?
Just email us at vivaforever1314chan@gmail.com — we're always happy to help!